As I was thinking about writing this post a movie came to mind. Lethal Weapon 4. Specifically this scene. Warning: F Bombs aplenty Joe Pesci and Chris Rock going at it about cell phones. I've been trying to switch from my Blackberry back to an ancient Nextel construction phone. (I work construction) I had no idea the amount of energy I would have to part with to make this happen. I felt like a big cat in the big tent jumping through some hoops for no apparent reason. Three trips to the store....which resulted in being told to call customer service. And here's my title: Customer Service is in India. I don't have anything against India. And the two people I talked to during my electronic visit there probably understand the English language better than myself. The problem is I can't understand their version of the English language well enough to resolve my issue. Three (3) hours on the phone to India! {insert my scream here}
I'm not much on giving up, but I finally did. After somehow activating two additional phone lines on my account ( I have no idea how that happened) I handed the phone over to my wife. She somehow got a ticket back to American soil. I celebrated! Prematurely. After being told everything had been resolved and the phones had been switched they said goodnight and hung up. And that's when I realized the only thing that was different from before was that I now had two dead phones. {scream number two}
The happy ending is that I went back to the store after work today and got it all fixed. The sad part is I've locked myself in the linen closet and most of my hair is on the floor....
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3 comments:
Yep. That kind of stuff makes me want to tear my hair out too, regardless of what country the IT people are in. God, I hate getting circulated from one person to another and then having to explain my entire story all.over.again.
So frustrating.
That sounds infuriating. My heads started hurting just reading about it. Congrats on surviving the ordeal.
Hmmmm, one thing you were blessed with is that your forefathers kept their hair and plenty of it till the day God took them home...yes...
I for one would not have stayed with the same rep if they did not seem to be doing what i needed done...no way. Always ask for a supervisor...move on up the ladder...time is precious, we pay lots of money for service...never again use your time and frustration and settle for less than what YOU need and deserve.
Bit of advice from one that has learned to not settle for a person in appropriate amount of time to our needs....
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